Frequently Asked Questions (FAQ)

General Questions

What is Zovax?

Zovax is an online store offering premium adult wellness products across India. We focus on quality, privacy, and a secure shopping experience.

Are your products genuine?

Yes. Every product sold by Zovax is carefully sourced from trusted manufacturers and quality-checked before dispatch.

Is my order shipped in discreet packaging?

Absolutely. All orders are packed in plain, discreet packaging without mentioning the product name or category on the outside.

Do I need to be 18 years or older to purchase?

Yes. Our products are intended only for customers who are 18 years of age or older.

How can I contact customer support?

You can reach us through:

Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM (IST).

Shipping & Delivery

Do you deliver across India?

Yes. We currently deliver to most serviceable locations across India.

How long does delivery take?

Orders are processed within 24 hours, and delivery usually takes 5–7 business days, depending on your location.

Is shipping free?

Yes. We offer Free Shipping on orders above ₹500.

How can I track my order?

Once your order is shipped, you'll receive tracking details via Email, SMS, and you can also track your order from our tracking page.

Which courier partners do you use?

We work with trusted courier companies including Bluedart, DTDC, Delhivery, Xpressbees, Ecom Express, Ekart, Shadowfax, and other logistics partners.

Payments

Which payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

Is Cash on Delivery (COD) available?

Yes. COD is available on eligible orders.

Is there any extra charge for COD?

No. We do not charge any additional fee for Cash on Delivery.

Why do COD orders require phone verification?

To reduce fake orders and ensure smooth delivery, all COD orders are verified over a phone call before dispatch.

Are online payments secure?

Yes. All online payments are processed securely through Razorpay, a trusted payment gateway that uses industry-standard security measures.

Returns & Refunds

What is your return policy?

You can request a return within 5 days of delivery for damaged, defective, or incorrect products. A complete unboxing video is mandatory for all return requests.

Can I return a used product?

No. Due to hygiene and safety reasons, opened or used adult wellness products cannot be returned or refunded.

How long does it take to receive my refund?

Once your return is approved, refunds are processed within 15 business days. Prepaid orders are refunded to the original payment method, while COD refunds are processed via bank transfer.

Still Need Help?

If you couldn't find the answer you're looking for, our customer support team is happy to assist you.Email: zovex.support@gmail.com

Phone / WhatsApp: +91 9729959407

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

Website: https://zovax.in