Privacy policy

Privacy Policy

Last Updated: July 18, 2026

At Zovax ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://zovax.in, make a purchase, or otherwise interact with our website and services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

Contact Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Payment Information

When you make a purchase, payment information is securely processed through our payment partners. We do not store your complete debit card, credit card, UPI PIN, or banking credentials.

Order Information

  • Products purchased

  • Order history

  • Shipping details

  • Returns, exchanges, and cancellations

Account Information

If you create an account with us, we may collect:

  • Login credentials

  • Saved addresses

  • Order preferences

Device & Usage Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Cookies and similar technologies

Customer Support Information

If you contact us via email, WhatsApp, phone, or contact forms, we collect the information you provide to assist you.

How We Collect Your Information

We collect personal information:

  • Directly from you when placing an order or contacting us.

  • Automatically through cookies and similar technologies.

  • From Shopify and our trusted service providers.

  • From payment gateways and shipping partners as necessary to complete your order.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Verify Cash on Delivery (COD) orders.

  • Process payments securely.

  • Arrange shipping and delivery.

  • Provide tracking updates by email and SMS.

  • Handle returns, refunds, exchanges, and cancellations.

  • Respond to customer support requests.

  • Improve our website and shopping experience.

  • Detect fraudulent or suspicious activity.

  • Comply with applicable legal obligations.

Marketing Communications

With your permission, we may send promotional emails, SMS messages, offers, and product updates.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website functionality.

  • Analyze website traffic.

  • Enhance your shopping experience.

  • Help prevent fraud.

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties such as:

  • Shopify (website platform)

  • Razorpay (payment processing)

  • Courier partners including Bluedart, DTDC, Delhivery, Xpressbees, Ecom Express, Ekart, Shadowfax, and other logistics providers

  • IT service providers

  • Government or legal authorities where required by law

These service providers receive only the information necessary to perform their services.

Shopify

Our online store is powered by Shopify. Information you provide through our website may also be processed by Shopify in accordance with Shopify's Privacy Policy.

Payment Security

Payments are processed securely through Razorpay.

We do not store your full payment card details or confidential banking information on our servers.

Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.

  • Provide customer support.

  • Maintain business records.

  • Comply with legal and tax obligations.

  • Resolve disputes.

  • Enforce our policies.

Children's Privacy

Our website sells adult wellness products and is intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from anyone under the age of 18.

Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Delete your personal information where legally permitted.

  • Withdraw consent for marketing communications.

  • Request information regarding how your personal data is processed.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will be posted on this page along with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Zovax

Website: https://zovax.in

Email: zovex.support@gmail.com

Phone / WhatsApp: +91 97299 59407

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

Postal Address:

Village – Goela
Goela to Kaliyaki Road
Tehsil – Taoru
PIN Code – 122105
Haryana, India