Refund policy

Return & Refund Policy

At Zovax, we want you to shop with confidence. If you experience an issue with your order, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

Return Window

We have a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

  • The return request must be made within 5 days of delivery.

  • A complete unboxing video is mandatory. Claims submitted without a clear, uninterrupted unboxing video may not be accepted.

  • The product must be received in the same condition as delivered.

  • The item must be unused, with all original packaging, accessories, manuals, and invoice (if provided).

Non-Returnable Items

Due to hygiene, safety, and the intimate nature of our products, opened, used, or tampered adult wellness products and sex toys cannot be returned or refunded.

Returns are accepted only if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

The mandatory unboxing video must clearly show the issue.

Sale items, promotional items, gift cards (if applicable), and products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

How to Request a Return

To initiate a return, please contact us within the return period through:

Email: zovex.support@gmail.com

WhatsApp/Phone: +91 97299 59407

Please include:

  • Order Number

  • Registered mobile number

  • Reason for return

  • Clear photos/videos of the issue

  • Mandatory complete unboxing video

Our support team will review your request and provide further instructions if the return is approved.

Return Address

If your return request is approved, please send the product to:

Village – Goela
Goela to Kaliyaki Road
Tehsil – Taoru
PIN Code – 122105
Haryana, India

Please do not send any product without prior approval from our support team. Unauthorized returns may be refused.

Return Shipping Charges

Customers are responsible for a fixed return shipping fee of ₹100 for approved returns unless otherwise communicated by our support team.

Exchanges

We offer exchanges only in the following cases:

  • Product received damaged.

  • Product received defective.

A valid unboxing video is compulsory for all exchange requests.

Exchange requests that do not meet our eligibility conditions may be declined.

Order Cancellation

Orders can be cancelled only before they are shipped.

To cancel your order, please contact us immediately through:

Once an order has been shipped, it cannot be cancelled.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Contact us within 5 days of delivery along with the mandatory unboxing video so our team can investigate and resolve the issue promptly.

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If approved:

  • Online prepaid orders will be refunded to the original payment method.

  • Cash on Delivery (COD) orders will be refunded via bank transfer after collecting the necessary bank details.

Refunds are processed within 15 business days after approval. Depending on your bank or payment provider, additional processing time may apply before the amount appears in your account.

If you have not received your refund after 15 business days from approval, please contact us at zovex.support@gmail.com or +91 97299 59407.